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Description based on the Specified Commercial Transactions Act and the Secondhand Goods Dealers Act

Seller Name	rovakk musikk
Qualifications and Licenses	Nagano Prefectural Public Safety Commission No. 481321900027
Qualified invoice issuer registration number	T9810796716947
Name of Representative	Hisano Kei
location	Matsumoto City, Nagano Prefecture (details will be provided without delay upon request) There is no physical store As this is a residence and office, we do not accept direct visits from customers or business partners.
email address	store@rovakk.com
telephone number	As a general rule, we do not respond to inquiries by phone. If a customer sends a request to the above email address for disclosure of their telephone number, we will notify them without delay within five business days. Please note that we do not respond to any sales calls.
Opening times	10:00-20:00 / irregular holidays Holidays are listed on the business calendar.
Website URL	https://rovakk.com
Sales price	Listed on each product page (all prices include tax)
Required fees other than the product price	1. Consumption Tax 2. Shipping Fee 3. Payment method fees, etc. (if applicable)
postage	You can view available shipping options and cost estimates before placing your order. A: (Yu-Pack) B: (Yu-Packet) C: (Non-standard-sized mail / Yu-Pack size 60) D: (Standard mail, specific products only) Click here for the price list.
Delivery time	After payment is confirmed, the item will be shipped within 2 business days.
Payment Method	1. Credit card (visa, master) 2. Paypal ( visa, master, JCB, amex, direct debit, Paypal balance payment) 3. Bank Transfer 4. Apple Pay 5. Google Pay 6.Shop Pay If a payment error occurs, please check the information you entered and your available balance again, and then contact your card company or service provider. We cannot provide support for payment errors.
Returns, exchanges, cancellations, etc.	As a general rule, we cannot accept returns or refunds after a product has been shipped. However, if the condition of the product is significantly different from the product description or if we find any defects, please contact us in advance by email within 5 days of receiving the product. We will not accept any returns without prior notice. If we find the item is defective, we will send you a replacement item or refund you if the item is not in stock. In that case, we will cover the shipping costs. If you send us an item that is not eligible for return, we will charge you a processing fee of 1,000 yen in addition to the actual shipping costs for the return.