User Guide

*Please refer to here for shipping and delivery.

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Item Condition Ratings

More detailed ratings may include "+-" notation.
Example: VG+ - Some signs of use but overall good condition, close to "Excellent."

We strive to clearly communicate condition, including any drawbacks, through photos, comments, and audio samples. However, please understand that it's difficult to perfectly check and describe everything.

Also, our notation standards for VG, G, etc., may differ slightly from those of general record stores.
Condition ratings can be influenced by playback environment and personal subjectivity, so please use them as a guide only.

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About new imported items (records, books)

Minor scratches, bends, dinged corners, damage to outer bags or shrink wrap that does not affect the item itself, and ink transfer from printing at the time of shipment due to overseas transport may occur.
We cannot offer exchanges for imported goods, so please place your order with this understanding.
Items with significant damage at the time of arrival may be offered as outlets at a discounted price.

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About used records

While we meticulously inspect records, even if not explicitly stated, sleeves and inserts may have bends, dirt, slight scuffs, and records themselves may have warps, scratches, dust, or light pops/crackles whose cause is difficult to identify visually.
For songs without audio samples, we do not perform full playback for noise/skip checks.
Also, noise and skips can be affected by the playback environment.
Returns will not be accepted except in cases where playback is completely impossible, or if the condition is significantly different from the description or audio samples. Please be aware of this beforehand.

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About all used items

OPP bags, PVC cases, and disc protection bags are not subject to condition evaluation.
However, items with unique designs (inner cases with credits, book dust jackets, obi strips, etc.) will be inspected as part of the product, and any flaws in their condition will be clearly noted.

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Regarding used item prices

Prices may be changed without prior notice due to age-related condition changes, market value fluctuations, etc.

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About audio samples for used records, CDs, and cassettes

Unless otherwise commented, the audio samples posted on the used product page are from the actual item being sold on that page.
Used records and cassettes are unique items, with the condition varying for each piece, making them effectively "one-of-a-kind" items.
To convey these product conditions, which are difficult to communicate through text descriptions alone, we upload a 45-second excerpt from one song.
Unauthorized use or distribution of original audio samples from this site is strictly prohibited.

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Business Hours

10:00-20:00

Closed: Please check the business calendar.

Shipments and various services will be suspended on holidays.
Orders are accepted at all times, except during site maintenance.

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Contact Us

Please use the message form for inquiries.
Please understand that we may not be able to answer depending on the content.

As a general rule, we do not respond to inquiries by phone.
Persistent unannounced calls for sales or solicitation purposes will be regarded as obstruction of business.

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Payment Methods

1. Credit Card
   　Visa, Master, JCB, Amex
   
   2. PayPal
      Various credit cards, bank transfers, PayPal balance payments
   　*For more details about PayPal, please click here
   
   3. Bank Transfer
   
   Please note that bank transfers are a closed payment option available only to customers who have previously made purchases from our store, depending on their member status.
   
   *Only available to customers with a Japanese bank account.
   *May not be available on holidays or due to other circumstances.

4. Apple Pay

5 .Google Pay

6. Shop Pay

Installment payments, revolving payments, and bonus lump-sum payments for credit cards are not available.
If a payment error occurs, please recheck your input information and available balance.
If the problem persists, please contact your credit card company or financial institution.
Our store cannot provide support for payment errors.

[About credit card information]
This shop uses the Shopify platform, and your credit card information is processed in a secure environment compliant with Shopify's PCI DSS.
Please rest assured that our store does not directly view or retain your card information.

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About the issuance of delivery slips, invoices, and receipts

Delivery slip:
Will be enclosed with the product upon shipment. Enclosing a delivery slip as an unsealed cover letter or invoice with the product is permitted under Japan Post's regulations.

Invoice/Receipt:
Provided electronically.
We will inform you of the download URL in the completion email after shipment, so please print it out as needed.
Documents issued here can be used as invoices (qualified invoices).
Please note that we do not provide paper copies of invoices/receipts.

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Handling of fraudulent orders

To prevent fraudulent orders, our store reserves the right to cancel orders that do not meet the security standards we have set.
Please be aware that your order may be canceled without prior notice if it falls under any of the following cases:

1. Unconfirmable customer information
If the registered customer information (name, email address, phone number, etc.) is not a personal name, is invalid, or if we determine that we cannot verify it.

2. Shipping to specific addresses*
If the shipping address is deemed high-risk by our store, such as to a specific forwarding service company.

3. High-risk orders
If the e-commerce platform (Shopify) fraud analysis system determines the risk of fraud to be "medium" or "high."

*To prevent fraudulent orders and delivery issues, we may refuse orders that use overseas forwarding services or third-party package forwarding agents.

If we determine that the shipping address specified in your order corresponds to one of these forwarding services, we reserve the right to cancel your order without prior notice. Please be aware of this beforehand.

Furthermore, if a forwarding service is used, our delivery responsibility is deemed fulfilled when the product arrives at the designated address within Japan (e.g., forwarding service warehouse).

We shall not be held responsible for any problems such as damage, loss, delay of the product during subsequent international forwarding, or issues related to customs duties or import regulations in the destination country. We also cannot accept returns, exchanges, or refunds due to these reasons, so please exercise extreme caution.

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Returns, exchanges, cancellations, etc.

We cannot accept returns or refunds due to customer convenience after the product has been shipped.
Please note that cancellations for reserved items are not possible due to customer convenience, even before shipment.

If the item's condition differs significantly from the product description or if a defect is confirmed by us, please contact us by email within 5 days of receipt.
Returns without prior contact will not be accepted.

If our fault is acknowledged after investigation, we will send a replacement at our shipping expense, or if the item is out of stock, we will refund the total payment amount, including shipping.

If a customer sends back an item that is not eligible for return without authorization, it will be treated as an unauthorized cancellation due to customer convenience. In this case, the refund will be the total payment amount minus our specified shipping fee, the actual cost of return shipping incurred by us, and a handling fee of 990 JPY (tax included).

[If an item is returned to our store due to customer convenience]
If you are unable to receive the product due to customer convenience, such as an incorrect address, long-term absence, or refusal to receive, and the product is returned to our store after exceeding the courier's storage period, we will take one of the following actions:

1. Reshipment
We will reship the product if you agree to pay the shipping cost incurred by our store due to the return (actual cost) and the shipping cost for reshipment (our standard fee).

2. Order Cancellation
If you wish to cancel the returned product, or if there is no response to our contact by the deadline, your order will be canceled. In this case, the refund will be the total payment amount minus our specified shipping fee, the actual cost of return shipping incurred by us, and a handling fee of 550 JPY (tax included).

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About Account Creation and Login

Creating an account offers convenient features such as viewing order history and skipping the input of customer information.
Please access via the account icon in the header.

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Other

・rovakk musikk is an online-only store and does not have a physical location.
・As our office is also our residence, we kindly ask that customers and business partners do not visit in person.