User Guide

*Please refer to here for shipping and delivery.

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Item Condition Ratings

We may use +/- for more detailed ratings.
Example: VG+ - Some signs of use but overall good condition, close to "Excellent."

We strive to clearly indicate the condition, including any drawbacks, through photos, comments, and audio samples. However, please understand that it is difficult to perfectly check and describe everything.

Please also note that our rating standards for VG, G, etc., may differ slightly from those of general record shops.
Condition assessments can be subjective and vary depending on the playback environment, so please use them as a guide only.

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About new import items (records, books)

There may be minor scratches or folds, corner dents, damage to outer bags and shrink wrap that do not affect the main body, and ink transfer at the time of shipment due to pressing or printing, caused by international shipping.
We cannot accept exchanges for imported goods, so please place your order with this understanding.
Please note that items found to have significant damage upon arrival may be offered at a discounted price as outlets.

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About Used Records

While we strive for careful inspection, even if not explicitly stated, there may be folds, dirt, minor scuffs on sleeves and inserts, as well as warps, scratches, dust, and subtle noise/crackle on the disc surface whose cause is difficult to determine visually.
For songs without audio samples, we do not perform full playback to check for noise/skipping.
Also, noise and skipping may be affected by the playback environment.
Returns will not be accepted unless the item is completely unplayable or significantly deviates from the description or audio sample. Please be aware of this beforehand.

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About all used items

OPP bags, PVC cases, and disc protective sleeves are not subject to condition evaluation.
However, items with unique designs (e.g., inner cases with credits, book covers, obis) will be inspected as part of the product, and any difficulties in condition will be clearly stated.

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About the price of used items

Prices may be revised without notice due to changes in condition over time, fluctuations in market value, etc.

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About audio samples for used records, CDs, and cassettes

Unless otherwise specified, the audio samples posted on the used product pages are from the actual item being sold on that page.
Used records and cassettes vary in condition from one item to another, making them essentially "one-of-a-kind" items.
To convey these product conditions, which can be difficult to express solely through text descriptions, we upload 45-second excerpts of each track.
The unauthorized use or distribution of our original audio samples from this site is strictly prohibited.

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Business Hours

10:00-20:00

Holidays: Please check the business calendar.

Shipping and various services will be suspended on holidays.
Orders are accepted at all times, except during site maintenance.

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Contact Us

Please use themessage form for inquiries.
Please note that we may not be able to respond to all inquiries depending on the content.

As a general rule, we do not handle inquiries by phone.
If persistent unsolicited calls for sales or solicitation continue, it will be considered obstruction of business.

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Payment Methods

1. Credit Card
   　Visa, Master, JCB, Amex
   
   2. Paypal　
      Various credit cards, bank transfers, PayPal balance payments
   　*For details on PayPal, please click here.
   
   3. Bank Transfer
   
   Please note that bank transfers are a closed payment option available only to customers who have previously used our shop, depending on their membership status.
   
   *Only available to customers with a Japanese bank account.
   *May not be available on certain days due to holidays, etc.

4. Apple Pay

5 .Google Pay

6. Shop Pay

Credit card installment payments, revolving payments, and bonus lump-sum payments are not available.
If a payment error occurs, please double-check your input information and available balance.
If the problem persists, please contact your credit card company or financial institution.
We cannot provide support for payment errors.

[About Credit Card Information]
Our shop uses the Shopify platform, and your credit card information is processed in a secure environment compliant with Shopify's PCI DSS.
Please rest assured that we do not directly view or retain your card information.

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Issuance of Delivery Notes, Invoices, and Receipts

Delivery Note:
Included with your shipment. It is permitted by Japan Post regulations to include delivery notes as an unsealed cover letter or shipping label with the product.

Invoice/Receipt:
Provided as data.
We will send you a download URL at the end of the shipping confirmation email, which you can use to print it if necessary.
The document issued here can be used as an invoice (qualified invoice).
Please note that we do not provide paper copies of invoices/receipts.

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Response to fraudulent orders

To prevent fraudulent orders, we reserve the right to cancel orders that do not meet our established security standards.
Please be aware that your order may be canceled without prior notice in the following cases:

1. Unverifiable Customer Information
If the customer information registered (name, email address, phone number, etc.) is not in a personal name, is invalid, or cannot be verified by us.

2. Shipping to Specific Addresses*
If the shipping address is deemed high-risk by us, such as to a specific forwarding service company.

3. High-Risk Orders
If the e-commerce platform (Shopify) fraud analysis system determines the fraud risk to be "medium" or "high."

*To prevent fraudulent orders and shipping issues, we do not accept orders via overseas forwarding services or third-party package forwarding agents.

If we determine that the shipping address specified at the time of order corresponds to such a forwarding service, we will cancel the order without prior notice. Please be aware of this beforehand.

In the event that it is discovered after shipment that the customer used a forwarding service in violation of the above terms, our delivery responsibility will be deemed complete once the product arrives at the specified address in Japan (e.g., the forwarding service's warehouse).

We will not be responsible for any issues such as damage, loss, or delay of the product during subsequent international forwarding, or any troubles related to customs duties or import regulations in the destination country. We also cannot accept returns, exchanges, or refunds due to these reasons, so please be extremely careful.

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Returns, Exchanges, Cancellations, etc.

We cannot accept returns or refunds after the product has been shipped due to customer convenience.
Additionally, for pre-order items, cancellations due to customer convenience are not possible even before shipping.

If an item's condition significantly differs from the product description or if a defect on our part is confirmed, please contact us by email within 5 days of receipt.
Returns without prior contact will not be accepted.

If our fault is acknowledged after investigation, we will send a replacement at our expense, or if the item is out of stock, we will refund the total payment amount, including shipping.

If a customer sends back an item that is not eligible for return without authorization, it will be considered an unauthorized cancellation due to customer convenience. In such a case, the refunded amount will be the total payment less our determined shipping fees, actual costs incurred by us for return shipping, and a handling fee of 990 yen (tax included).

[If the item is returned to us due to customer convenience]
If an item cannot be received by the customer due to an incomplete address, long-term absence, refusal to accept delivery, etc., and is returned to us after exceeding the courier's storage period, we will take one of the following actions:

1 .Reshipment
We will reship the item if you agree to pay the shipping costs incurred by us for the return (actual cost) and the shipping costs for reshipment (our standard rates).

2. Order Cancellation
If you wish to cancel the returned item, or if there is no response from you to our contact by the deadline, your order will be canceled. In this case, the refunded amount will be the total payment less our determined shipping fees, actual costs incurred by us for return shipping, and a handling fee of 550 yen (tax included).

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About Account Creation and Login

Registering an account allows you to conveniently view your order history and skip entering order information.
Please access it from the account icon in the header.

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Other

・rovakk musikk is an online-only store; there is no physical store.
・As our office is also a residence, we politely decline direct visits from customers or business partners.