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Worldwide Shipping

For Customers in the European Union

How to order items

1. Select your country from the selector in the header.

  • If your country name is not displayed, we are sorry to inform you that we cannot currently ship to your country.

2. Add the item to your cart and proceed to the checkout page.

3. After entering your shipping address, the shipping charges will be shown automatically.

4. We offer the two shipping methods outlined below. Please select the option that best suits your needs.

*Up to 2kg per order.

A) International e-Packet Lite

This is our economy shipping option. Please be aware that it does not include any insurance cover for loss or damage.

In the unfortunate event that your parcel is lost or damaged in transit, neither our store nor the postal service can provide a refund or a replacement.

For valuable or irreplaceable items, we strongly recommend choosing the EMS option for your peace of mind.

B) EMS (Express Mail Service)

Our fastest shipping method, which is fully trackable from dispatch to delivery.

This service includes standard insurance cover against loss or damage up to a value of JPY 20,000.

This is the recommended option for all valuable orders to ensure they arrive safely and quickly. Additional insurance cover can be arranged for higher-value items upon request.

5. If you are satisfied with the price and shipping charges, please proceed to payment.

6. After payment is completed, we will ship within 3 business days.

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*Japan Post may have difficulty accepting your package due to social circumstances.
If that's the situation, we'll get in touch with you through email and proceed with the refund.

Terms of service

  1. Customs, Duties, and Taxes
     Please be aware that any customs duties, import taxes, or other fees levied by your country are the sole responsibility of the buyer. Our shop is not responsible for these charges and cannot predict what they may be.
  2. Returned to Sender Packages
     If a package is returned to us due to customer circumstances (eg, being unclaimed, an incorrect address, or refusal to pay customs fees), we will refund the order amount minus all shipping costs (both original and return fees). Alternatively, if you wish for the package to be reshipped, we will invoice you for the new shipping costs.
  3. Shipping Times & Delays
     Please note that the shipping times provided are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as customs clearance, local postal service issues, or severe weather. We are not responsible for delays caused by these external factors.
  4. Address Accuracy
    It is the buyer's responsibility to provide a complete and correct shipping address. Please double-check your address at checkout. We are not responsible for packages lost or returned due to an incorrect or incomplete address provided by the customer.

  5. Lost Packages
    A package is considered lost if there has been no tracking update for 30 consecutive days. If you believe your package is lost, please contact us. We will initiate an investigation with the shipping carrier. A resolution, such as a replacement or refund, will be determined after the investigation is complete.
  6. Damaged or Incorrect Items
     If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the item. We will arrange for a replacement or a full refund, including all shipping costs, at our expense.

  7. Fraud Prevention Policy
    To ensure the security of all transactions and prevent fraudulent orders, we reserve the right to cancel any order that does not meet our security standards. Please be aware that your order may be canceled without prior notice in the following cases:

    A.Unverifiable Customer Information
    Orders placed with customer information (eg, name, email, or phone number) that appears to be non-personal, invalid, or unverifiable.

    B. Shipment to Certain Addresses
    Orders with a shipping address that we determine, at our sole discretion, to be high-risk. This includes, but is not limited to, some freight forwarding services.

    We do not ship to freight forwarding services.

    C. High-Risk Orders
    Orders flagged as medium or high-risk of fraud by our e-commerce platform's (Shopify) fraud analysis system.


Shipping outside of Japan

We ship internationally using one of the methods listed below.
Choose the one that best suits your needs.

A) International ePacket Light
 This is an economical shipping option.
Please note that delivery will take longer than EMS and that no insurance coverage is included for loss or damage.
In the unlikely event that your package is lost or damaged during delivery, neither our store nor Japan Post will be able to provide a refund or resend the package.
 For high-value or hard-to-find items, we recommend choosing the EMS options below.

Estimated delivery time (please search by specifying Nagano Prefecture as the shipping area)
https://www.post.japanpost.jp/cgi-charge/

B) EMS (Express Mail Service)

Fully tracked from dispatch to delivery. Fastest shipping method.
This service includes insurance coverage for loss or damage up to the value of 20,000 yen.

Estimated delivery time
https://www.post.japanpost.jp/int/deli_days/ems/shinetsu.html

*There is a limit to the number of items that can be ordered per package.
* Applies to countries that can be selected using the currency selector.
*Shipping costs vary depending on the delivery area, total order amount, and shipping method. You can check the shipping cost on the checkout page before payment. *Japan Post may suspend delivery due to social conditions, etc. In that case, we will notify you of the situation by email and promptly process your order cancellation and refund.
*Shipping charges may change from time to time.
*We cannot accept any shipping methods other than those listed above.

  1. About customs duties
     If import duties or other charges are incurred, they will be borne by the purchaser.
  2. If the item is returned
     If the product is returned for reasons of the customer (long-term absence, incorrect address, refusal to pay customs duties, etc.), we will refund the amount minus the round-trip shipping costs and handling fees, or charge you the cost of re-shipping.
  3. Delivery Times and Delays
     The delivery times listed are estimates only and are not guaranteed. Delays may occur due to factors outside of our control, such as customs clearance procedures, local postal conditions, or bad weather. Please note that we cannot be held responsible for delays caused by these external factors.
  4. Address Accuracy <br>It is the buyer's responsibility to provide an accurate and complete shipping address. Please double-check the address you entered before placing your order. We are not responsible for packages that are lost or returned due to an incorrect or incomplete address provided by the customer.
  5. Lost Packages <br>If a package does not receive tracking updates for 30 consecutive days, it will be considered lost. If you believe your package is lost, please contact us and we will contact the carrier to investigate. A decision on whether to offer a replacement or refund will be made once the investigation is complete.

  6. Damaged/Defective Products <br>If you receive a damaged or different product from the one you ordered, please contact us within 7 days of receiving the product, attaching your order number and a photo of the product. We will arrange for an exchange or a full refund, including shipping costs, at our expense.

  7. Fraud Prevention and Order Cancellation Policy
     To ensure the security of all transactions and prevent fraudulent orders, we reserve the right to cancel any order that does not meet our security standards. Please note that your order may be canceled without prior notice in the following cases:

    - Unconfirmable customer information: Orders where the registered customer information (name, email address, phone number, etc.) is not in the name of an individual, is invalid, or cannot be confirmed by our store.

    - Shipping to certain addresses: Orders where the shipping address, in our sole judgment, poses a high risk. This includes, but is not limited to:

    - High-risk orders: Orders that have been determined to have a "medium" or "high" risk of fraud by the fraud analysis system of our e-commerce platform (Shopify).