Worldwide Shipping
IMPORTANT NOTICE FOR ALL INTERNATIONAL ORDERS
Our shipping policy regarding customs and duties varies depending on your destination country. Please read the following carefully before placing your order.
Shipping to Germany 🇩🇪 : We are LUCID Registered!
We are fully registered with the German LUCID Packaging Register (VerpackG). This ensures that our packaging is properly recycled, supporting Germany’s eco-friendly initiatives. More importantly, it guarantees a smooth customs clearance so your records and books will arrive safely without any delays or return risks. Shop with confidence!
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How to order items
1. Select your country from the selector in the header. If your country name is not displayed, we are sorry to inform you that we cannot currently ship to your country.
2. Add the item to your cart and proceed to the checkout page.
3. After entering your shipping address, the shipping charges will be shown automatically.
4. We offer the two shipping methods outlined below. Please select the option that best suits your needs. (*Up to 2kg per order)
A) Standard Shipping (Uninsured)
Economy shipping with tracking. Please be aware that it does not include any insurance cover for loss or damage. In the unfortunate event that your parcel is lost or damaged in transit, neither our store nor the postal service can provide a refund or replacement. For valuable or irreplaceable items, we strongly recommend choosing the Priority option.
B) Priority Shipping (Insured)
Our fastest shipping method, which is fully trackable from dispatch to delivery. This service includes insurance cover against loss or damage up to a value of JPY 20,000. Additional insurance cover can be arranged for higher-value items upon request.
5. If you are satisfied with the price and shipping charges, please proceed to payment.
6. After payment is completed, we will ship your order within 3 business days.
- The tracking number will be sent to you via email once your order has been shipped.
- Estimated Delivery: Standard (10-21 business days) / Priority (5-10 business days). For detailed estimates by country, please check the Japan Post website:
https://www.post.japanpost.jp/int/deli_days/ems/shinetsu.html - Note: Depending on global circumstances, Japan Post may temporarily suspend shipments. In such cases, we will contact you via email and process a full refund.
Terms of service
1. Customs, Duties, and Taxes
For Customers in the United States (Shipped DDP): All orders to the US are shipped DDP (Delivered Duty Paid). Your shipping cost at checkout includes all necessary customs processing fees. You will NOT be charged any additional duties, taxes, or hidden fees upon delivery.
For Customers in All Other Countries (Shipped DDU): All non-US orders are shipped DDU (Delivered Duty Unpaid). Product prices and shipping costs do NOT include any local VAT (Value Added Tax), import taxes, or customs duties. These additional charges are the sole responsibility of the buyer and will be collected by your local customs office or postal service upon delivery.
2. Returned to Sender Packages
If a package is returned to us due to customer circumstances (e.g., being unclaimed, an incorrect address, or refusal to pay customs fees), the original shipping cost will NOT be refunded. We will refund the order amount minus all shipping costs (both original and return fees). Alternatively, if you wish for the package to be reshipped, we will invoice you for the new shipping costs.
3. Shipping Times & Delays
Please note that the shipping times provided are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as customs clearance, local postal service issues, or severe weather. We are not responsible for delays caused by these external factors.
4. Address Accuracy
It is the buyer's responsibility to provide a complete and correct shipping address. Please double-check your address at checkout. We are not responsible for packages lost or returned due to an incorrect or incomplete address provided by the customer.
5. Lost Packages
A package is considered lost if there has been no tracking update for 30 consecutive days. If you believe your package is lost, please contact us. We will initiate an investigation with the shipping carrier. A resolution, such as a replacement or refund, will be determined after the investigation is complete, subject to the insurance conditions of the shipping method you selected.
6. Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please contact us within 7 days of receiving the product with your order number and a photo of the item.
- For incorrect or defective items: We will arrange for a replacement or a full refund, including shipping costs, at our expense.
- For items damaged in transit: Compensation will be provided in accordance with the insurance policy of the shipping method you selected. (Please note: Standard Shipping is uninsured, and neither our store nor the postal service can provide a refund for transit damage).
7. Right of Withdrawal (For Customers in the European Union and United Kingdom)
If you are a customer residing in the EU or UK, you have the right to withdraw from this contract and return your purchase within 14 days of receiving your items without giving any reason, subject to the following strict conditions:
- Return Shipping Costs: All return shipping costs are the sole responsibility of the customer. Returns must be shipped via a method that includes a tracking number.
- Vinyl Records / CDs / Cassettes: In accordance with EU law, the right of withdrawal does not apply to sealed audio recordings. Any items with the original plastic shrink wrap opened, broken, or removed are strictly non-returnable and non-refundable.
- Art Books / Printed Media: Items must be returned in their original condition. If the protective OPP bag sealed by our store is opened, or if the item shows signs of use (folds, scratches, stains), a significant depreciation fee (50% to 80% of the item price) will be deducted from the refund.
8. Fraud Prevention Policy
To ensure security, we reserve the right to cancel any order that does not meet our security standards without prior notice in the following cases:
A. Unverifiable Customer Information: Orders placed with customer information that appears to be invalid or unverifiable.
B. Shipment to Certain Addresses: Orders with a shipping address that we determine, at our sole discretion, to be high-risk. This includes, but is not limited to, some freight forwarding services.
C. High-Risk Orders: Orders flagged as medium or high-risk of fraud by our e-commerce platform's (Shopify) fraud analysis system.
9. Note for Proxy Shopping Services
If you use a third-party proxy shopping service, our delivery responsibility ends once the package arrives safely at the proxy service's warehouse in Japan. We are not responsible for the international shipping process, customs handling, or any damage/loss that occurs after delivery to the Japan-based address.
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利用規約（Terms of Service）
1. 関税および消費税について
・アメリカ合衆国宛て（DDP）: 全て「関税元払い（DDP）」で発送されます。決済時の送料に関税等の諸費用が含まれているため、配達時にお客様が追加費用を支払う必要はありません。
・その他の国宛て（DDU）: 全て「関税受取人払い（DDU）」となります。商品代金や送料には現地のVAT（消費税）や関税は含まれておらず、配達時に現地の税関または郵便局から直接請求されます。これらの追加費用は全て購入者様の自己責任およびご負担となります。
2. お客様都合による返送について
長期不在や住所不備、関税の支払い拒否など、お客様のご都合や過失によりお荷物が当店に返送された場合、往復の送料（最初の発送時の送料、および返送時に発生した手数料・送料）は返金されません。商品代金からこれら一切の送料・費用を差し引いた金額を返金いたします。再発送をご希望の場合は、新たに発生する送料の実費を請求させていただきます。
3. 配送日数および遅延について
提示されている配送日数はあくまで目安であり、保証されるものではありません。通関手続きの混雑、現地の郵便事情、悪天候など、当店の管理及ばない外部要因により遅延が発生する場合があります。これらの外部要因による遅延について、当店は一切の責任を負いかねます。
4. 住所情報の正確性について
配送先住所を正確かつ完全に提供することは購入者様の責任です。決済前に必ず住所に間違いがないかご確認ください。お客様が提供した住所の不備や誤りによって生じた荷物の紛失や返送について、当店は一切の責任を負いません。
5. お荷物の紛失について
発送後、追跡情報の更新が30日間連続して確認できない場合、該当のお荷物は紛失されたものとみなします。お荷物が紛失したと思われる場合は当店までご連絡ください。配送業者への調査を開始いたします。代替品の手配や返金などの最終的な対応は、調査完了後、お客様が選択された配送方法の補償規定（保険条件）に基づいて決定されます。
6. 破損および誤発送について
万が一、届いた商品に破損や誤りがあった場合は、商品到着後7日以内に、注文番号と該当商品の写真を添付の上、当店までご連絡ください。
・誤発送・初期不良の場合: 当店負担で全額返金または代替品の手配をいたします。
・配送中の破損の場合: お客様が選択された配送方法の補償規定（保険条件）に従って補償されます。※Standard Shipping（無補償）をお選びの場合、配送中の破損に対する返金や補償はいたしかねます。
7. 返品・返金に関する特権（EUおよび英国在住のお客様向け）
欧州連合（EU）または英国（UK）にお住まいのお客様は、EU消費者保護法に基づき、商品受取後14日以内であれば、理由を告げることなく注文を撤回し、商品を返品する権利（撤回権）を有します。ただし、以下の厳格な条件が適用されます。
・返送費用: 返送にかかる一切の送料はお客様のご負担（元払い）となります。また、必ず「追跡番号（お問い合わせ番号）」付きの方法でご返送ください。
・音楽メディア（レコード・CD・カセット）: EU法に基づき、未開封の状態でシールド（プラスチックのシュリンク包装等）されている音声記録媒体は、配達後に開封された時点で返品権（撤回権）が完全に消滅します。元のシュリンク包装が開けられている、破られている、または取り外されている商品は、初期不良を除き、いかなる理由であっても返品・返金は一切お受けできません。
・アートブック（書籍・印刷物）: 商品は元の状態（新品同様）で返品される必要があります。当店が密閉した保護用のOPP袋が開封されている場合、または商品に使用感（ページの折り目、傷、汚れなど）が見られる場合は、商品価値の著しい低下に伴う減価手数料として、商品代金の50%〜80%を差し引いた金額での返金となります。
8. 不正注文防止ポリシー
セキュリティ確保のため、当店のセキュリティ基準を満たさないご注文、または以下に該当するご注文は、事前の通知なく当店の裁量でキャンセルする権利を留保します。
A. 顧客情報の確認が取れない場合: 登録された購入者情報が無効、または虚偽であると疑われる場合。
B. 特定の住所への配送: 当店が独自にハイリスクと判断した配送先住所（一部の海外転送サービス事業者などを含むがこれに限定されない）への発送。
C. 高リスク注文: 当店のECプラットフォーム（Shopify）の不正解析システムによって、詐欺のリスクが「中」または「高」と判定されたご注文。
9. 購入代行・転送サービスをご利用の場合
第三者の購入代行サービスや海外転送サービスをご利用の場合、当店の配送責任は、日本国内にある該当サービスの倉庫に荷物が安全に到着した時点で完了となります。その後の国際配送プロセス、現地の関税手続き、および国内倉庫到着後に発生した一切の破損・紛失について、当店は一切の責任を負いかねます。